Day One
Sunday, Feb. 24, 2008

7:30 a.m. - 8:30 a.m.
Breakfast
Room: Grapevine B
Sponsored by: Dunkin’ Donuts (dunkinbrands.com)

7:30 a.m. - 4:00 p.m.
Registration
Registration Bag Sponsored by: Borders Group (bordersgroupinc.com)
Attendee Book Sponsored by: Hudson Group (hudsongroup.com)
Key Cards, Mini-Agenda and Lanyard/Badge Holder Sponsored by: XpresSpa (xpresspa.com)

8:00 a.m.
Exhibit Hall Move in
Room: Longhorn A
Exhibit Hall Sponsored by: BAA USA (baausa.com)

7:30 a.m. - 1:00 p.m.
Golf Tournament at the famed Cowboys Club
Sponsored by: Yum! Brands (www.yum.com)

All-Day Educational Courses
SH&E/CAM Academy of Concessions
Moderators: Pat Gleason, vice president, SH&E/CAM; Stephen Freibrun, managing director, SH&E/CAM.

8:30 a.m. - 9:45 a.m.
Concessions 101:
Room: Grapevine B
• Avoiding Bid Protests: Hear about key ways to enhance your solicitation process and develop an airtight RFP to avoid potential future disputes. Paula Kucharz, business development manager, PHX.
• Specialty Retail Losing Ground: Why? The square footage devoted to specialty retail is waning. At the same time, more proprietary brands are emerging with fewer new national brands coming into the marketplace. Learn why and what can be done to enhance the specialty retailing piece of the mix. Ron Baltruzak, Baltruzak Velocity Retailing.
• Planning the Passenger Services Piece: Demand for passenger services is growing, yet it is often the last piece of a program to be planned. Find out best practices in developing a strong services program to fulfill your customer and revenue goals. Drake Beaton, concessions manager, SEA.

9:45 a.m. - 11:00 a.m.
Concessions 201:
Room: Grapevine B
• The Perfect Program Design: See what the perfect program design looks like, how its layout should facilitate flow and how aesthetics can be balanced with functionality. Jon Sunderland, partner, SmartDesign Group.
• Making Landside Programs Work: Learn how to keep passengers in a landside program, make them comfortable and drive revenue. While contrary to current trends, if developed properly landside programs can work efficiently and profitably. Janice Holden, JFK-IAT.
• Design Guidelines for Build-Outs: What's Too Much?: Learn the right level of detail to provide for quality build-outs. Lorrie Adair, HKS.

11:00 a.m. - 12:15 p.m.
Concessions 301:
Room: Grapevine B
• Benchmarking: Reality Pricing for Local Markets; Translating Market Differences into the Deal: Jerry Wise, Indianapolis Airport Authority.
• Consolidated Car Rental: The Pros and Cons. Dave Albersman, Albersman & Armstrong.

12:30 p.m.
Transportation to DFW International for tour

1:00 p.m. - 3:30 p.m.
Tour of DFW — Open only to participants signed up

3:30 p.m. - 5:30 p.m.
Properties Managers-Only Meeting (at Hyatt Hotel, DFW International)

7:00 p.m. - 9:00 p.m.
Opening-Night Reception in the Exhibit Hall
Room: Longhorn A
Sponsored by: Delaware North Companies Travel Hospitality Services  (delawarenorth.com)

Day Two
Monday, Feb. 25, 2008

7:30 a.m. - 8:30 a.m.
Breakfast & Exhibit Hall Networking
Room: Longhorn A
Sponsored by: HMSHost (hmshost.com)

7:30 a.m. - 4:00 p.m.
Registration

8:30 a.m. - 9:45 a.m.
Opening General Sessions:
Room: Grapevine A
Welcome remarks by Jeffrey Fegan, chief executive officer, Dallas-Ft. Worth International
Keynote Speaker: Peter Greenberg, NBC's travel editor. Hear Peter's critiques on airports from a traveler's perspective and easy changes airports can implement to vastly improve the experience. Plus, hear him spar with Michael Boyd on the fate of the airline industry.
Sponsor Keynote Speaker: OTG Management (otgmanagement.com)

9:45 a.m. - 10:45 a.m.
Room: Grapevine A
Keynote Speaker: Julia Stewart, chairwoman and chief executive officer of IHOP Corp. Introduction by William Anton, chairman of Anton Airfood. Hear how the legendary breakfast chain is responding to several trends taking place in the breakfast world. Plus, get an update on IHOP's celebrated acquisition of Applebee's. 

10:45 a.m. - 11:30 a.m.
Coffee Break in Exhibit Hall
Room: Longhorn A
Sponsored by: Dunkin’ Donuts (dunkinbrands.com)

11:30 a.m. - 12:45 p.m.
Session #1: Finding & Retaining Good Employees
Room: Grapevine A
Moderator: Les Russell, vice president, Human Resources, The Paradies Shops.
Employee retention has as much to do with who you hire as what you do after they are hired. Hear about non-traditional strategies to boost employee retention. Christopher Young, president & founder, The Rainmaker Group. Plus, hear from Cathy Benton, chief human resources officer for Alston & Bird LLP, a law firm recognized by Fortune Magazine for the last nine years as among the "100 Best Companies To Work for in America."

12:45 p.m. - 2:00 p.m.
Lunch in Exhibit Hall
Room: Longhorn A
Sponsored by DFW Tenants:
AA Credit Union (AACreditUnion.org)
Clear Channel (clearchannel.com)
Custom Food Group (customfoodgroup.com)
The Grove, Inc. (grovesnacks.com)
Pepsi Bottling Group (pepsi.com)
Travelex (travelex.com)

2:00 p.m. - 5:00 p.m.
Exhibitor Hall Networking
Room: Longhorn A

4:00 p.m. - 5:00 p.m.
Corona Beer Bash in the Exhibitor Hall
Room: Longhorn A
Sponsored by:Areas USA & Corona (areasusa.com) (corona.com)

7:00 p.m. - 10:00 p.m.
Speakers' Dinner
By invitation only
Sponsored by: SSP America (foodtravelexperts.com)

Day Three
Tuesday, Feb. 26, 2008

7:30 a.m. - 9:00 a.m.
Exhibit Hall Opens
Networking
Room: Longhorn A

8:00 a.m. - 9:00 a.m.
Breakfast in Exhibit Hall
Room: Longhorn A
Sponsored by: Shell Aviation (shell.com/aviation)

9:00 a.m. - 10:15 a.m.
Session #2: Non-Airline Revenue Trends
Room: Grapevine A
Moderator: Angela Gittens, vice president of airport business services, HNTB Corp.
DFW reveals its unconventional strategies to drive non-airline revenue development on airport property. John Terrell, vice president, commercial development.
Plus, hear expert advice on novel revenue options you may never have thought about but that can add significantly to your bottom line. James Jarvis, senior vice president of Ricondo & Associates.

10:15 a.m. - 11:30 a.m.
Session #3: Retailing Trends
Room: Grapevine A
Moderator: Susan Stackhouse, president & CEO, Stellar Partners Inc.
Get a thought-provoking look at the changes in your customer – from demographics to lifestyles – and hear what innovative companies are doing to cement a long-term bond with customers. Jim Dion, founder and president of Dionco Inc., is an internationally known consultant, keynote speaker, trainer, and author of the best-sellers "Retail Selling Ain't Brain Surgery, It's Twice As Hard" and "Start and Run a Retail Business."

11:30 a.m. - 12:15 p.m.
Coffee Break in Exhibit Hall
Room: Longhorn A
Sponsored by: Dunkin’ Donuts (dunkinbrands.com)

12:15 p.m. - 1:15 p.m.
Session#4: Food and Beverage Trends
Room: Grapevine A
Moderator: Rick Blatstein, president, OTG Management.
Learn how creative, energy-driven spaces can actively engage your customers and drive your business. Lionel Ohayon, principal of ICRAVE Design, designer of many top Manhattan nightclubs and restaurants.
Hear how to create hot concepts with verve and staying power. Ian Daly, U.K. managing partner for Vapiano restaurants, voted "hot concept" at the European Foodservice Summit.

1:15 p.m. - 2:15 p.m.
Lunch in Exhibit Hall
Room: Longhorn A
Co-sponsored by: The Paradies Shops (theparadiesshops.com)
Concessions International, LLC. (concessionsintl.com)
SolArc, Inc. (solarc.com)

2:30 p.m. - 4:30 p.m.
Session #5: Quality Schmooze Time
Sponsored by: Pacific Gateway Concessions (pgconcessions.com)
Room: Grapevine B
Airports and concessionaires get together for brief private meetings. Spend face-to-face time with your potential business partners.

2:30 p.m.
Exhibit Hall Breakdown

6:45 p.m.
Shuttles begin departing
ARN Awards Banquet at Glass Cactus

7:00 p.m. - 9:30 p.m.
ARN Awards Banquet at Glass Cactus
Sponsored by: ASIG (asig.com)
Master of Ceremonies
Nicholas Biello, chief operating officer of Delaware North Companies Travel Hospitality Services
Jeffrey Fegan, chief executive officer of Dallas-Ft. Worth International
John Armbrust, chairman of Armbrust Aviation Group
Lester Robinson, chief executive officer of Detroit Metropolitan Wayne  County Airport
Krys Bart, executive director of Reno-Tahoe International

9:30 p.m. - 1:30 a.m.
Post-Awards Bash at Glass Cactus
Sponsored by: Airport Wireless (airportwireless.com)